inn04's Privacy Policy
This page provides a full explanation of how your personal information is collected, used, and kept secure on the inn04 platform.
This Privacy Policy ("Policy") applies to users of the inn04 platform and its related services. When you visit our website, create an account, or use any of our services, you agree to the terms of this Policy. Please read this page carefully.
1. What information we collect
inn04 collects only the information necessary to provide our services, ensure security, and improve the user experience. We collect the following categories of information:
Identity information
- Full name
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Current address
Contact information
- Mobile number
- Email address
- Preferred contact method
Financial information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction history
- Deposit and withdrawal records
Technical information
- IP address
- Browser and device type
- Cookies and session data
- Site usage logs
2. How we collect information
inn04 collects user information in the following ways:
- Through registration forms: Information you voluntarily provide when opening an account.
- During identity verification: Documents and information provided as part of the KYC (Know Your Customer) verification process.
- During transactions: Information automatically recorded during the deposit or withdrawal process.
- Automated tracking: Technical information collected through cookies, analytics tools, and server logs.
- Support communications: Information you share when contacting us via live chat or email.
- From third-party sources: Information received through payment processors or fraud prevention services, used to verify the accuracy of information you have provided us.
3. Purpose of using information
inn04 uses collected information only for the following legitimate purposes. No information is used for unrelated or unauthorised purposes:
Account management and verification
This information is needed to create and manage your account, ensure its security, and verify your age and identity.
Processing financial transactions
To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
Providing customer support
To resolve issues, answer questions, and ensure effective support via live chat and email.
Security and fraud prevention
To detect suspicious activity, keep accounts secure, and comply with anti-money laundering (AML) policies.
Service improvement
To analyse platform performance, improve the user experience, and add new features.
Meeting legal obligations
To comply with applicable laws and regulations, and to respond to lawful requests from authorities.
4. Data storage and security
inn04 treats the security of your personal information as a top priority. We use industry-standard technologies and practices to keep data secure:
- SSL encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology, which prevents third-party access.
- Server security: Our servers operate in secure data centres and undergo regular security audits.
- Access controls: Only authorised staff can access your information, and only when needed for a specific purpose. All access is logged and monitored.
- Password hashing: Account passwords are never stored in plain text — they are protected by strong cryptographic hashing.
- Data retention period: Information is retained for as long as necessary to meet legal requirements and resolve disputes. After that, it is securely deleted.
5. Sharing data with third parties
inn04 never sells your personal information or shares it with third parties for commercial purposes without your consent. However, information may be shared in the following limited circumstances:
Payment processors
The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared. These organisations have their own privacy policies.
Law enforcement agencies
Information may be provided to fulfil legal obligations in response to a valid court order or a request from a competent authority.
Technology service providers
Trusted providers of cloud hosting, security, and analytics services, who are bound by strict confidentiality agreements.
Fraud prevention
Limited information may be shared with authorised verification services to detect and prevent suspicious activity.
6. Cookies and tracking technologies
inn04's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us deliver our services effectively.
- Essential cookies: These are required to maintain login sessions, carry out security checks, and support the platform's core functionality.
- Analytical cookies: Used to understand how users interact with our platform, which helps us improve our services.
- Preference cookies: Used to remember your language preference and platform settings.
You can disable cookies from your browser settings, but doing so may limit some platform functionality.
7. Your rights
As an inn04 user, you have the following rights over your own information:
Right of access
The right to know what information we hold about you.
Right to rectification
The right to request correction of inaccurate or outdated information.
Right to erasure
The right to request deletion of your information beyond what is required by law.
Right to restriction of processing
The right to request that processing of your information be limited in certain circumstances.
Right to data portability
The right to request a copy of your information in a specified format.
Right to object
The right to object to the processing of your information for specific purposes.
To exercise these rights, email [email protected]. We generally respond within a reasonable time. Some requests may not be fully fulfillable due to legal or contractual obligations, which we will clearly communicate.
8. Protection of minors' information
inn04 is a gaming platform for adults and provides services only to those aged 21 or above. We do not knowingly collect information from minors. Age is verified at registration, and if we determine that a user is underage, their account will be closed immediately and any collected information will be deleted. If a parent or guardian believes their child is using this platform, please contact us at [email protected].
9. International data transfers
Our servers and some technology service providers may operate outside Bangladesh. If your information is transferred to another country, inn04 ensures that:
- Adequate data protection measures are in place in the destination country.
- Third-party providers are bound by strict privacy and security agreements.
- Transferred data is protected in accordance with the standards described in this Policy.
10. Policy changes and updates
inn04 may revise this Privacy Policy from time to time. When changes are made:
- The updated date on this page will be changed.
- Registered users will be notified by email of any significant changes.
- Continued use of the platform after an update will be considered acceptance of the new policy.
We therefore recommend that you review this page regularly and stay informed about any changes.
11. Applicable law and dispute resolution
This Privacy Policy is governed by applicable laws and regulations. For any dispute or complaint related to this Policy, we recommend contacting our support team first. We will work to find an amicable resolution.
The inn04 platform may contain links to third-party websites. inn04 is not responsible for the privacy practices of those websites. We recommend reading the privacy policy of any external site before visiting it.
12. Responsible gaming and data
inn04 supports responsible gaming. Information relating to your gaming activity — such as deposit patterns and play history — may also be used to operate responsible gaming tools. These include:
- A voluntary deposit limit feature.
- A self-exclusion option (temporary account suspension for a set period).
- Analysis of gaming behaviour to identify harmful patterns.
To learn more about responsible gaming, visit our Responsible Gaming page.
Have a privacy question?
If you have any questions about this Policy or any requests relating to your information, please contact our support team. We provide assistance in Bengali and English, 24/7.